Customer Service Representative

Calhoun, GA
Full Time
8682
Mid Level

Core Responsibilities
1. Retailer & Sales Support:
  • Distribute daily order reports to assigned sales representatives
  • Serve as a communication point for retailers regarding order status, product availability, and documentation needs
  • Maintain accurate and timely updates to internal teams
2. Order Processing & Documentation:
  • Collect, organize, and file all order‑related paperwork
  • Verify order accuracy and availability prior to routing
  • Maintain digital and physical documentation systems in accordance with internal standards
3. Logistics Coordination:
  • Calculate truck space requirements for outgoing orders
  • Prepare routing requests and communicate with logistics partners
  • Track shipment timelines and escalate issues as needed
  • Work with shipping department to ensure all orders are shipping on time and in full
4. Consumer Call Handling:
  • Answer inbound consumer calls regarding product information
  • Provide clear, accurate responses and escalate issues appropriately
  • Maintain professionalism and brand‑aligned communication
Required Qualifications:
  • High school diploma or equivalent
  • Proficiency in Microsoft Word and Excel
  • Strong organizational and time‑management skills
  • Clear verbal communication skills
  • Ability to work in a fast‑paced office environment
Preferred Qualifications (Not Required):
  • Associate’s or Bachelor’s degree
  • Prior experience in customer service, retail support, logistics, or administrative roles
  • Familiarity with order management systems or routing processes
Expectations:
  • Attention to Detail: Ensures accuracy in reporting, documentation, and routing calculations
  • Communication: Maintains professional, timely communication with retailers, consumers, and internal teams
  • Organization: Manages paperwork, digital files, and daily workflows efficiently
  • Problem‑Solving: Identifies issues in orders or routing and escalates appropriately
  • Technical Proficiency: Comfortable with office software and learning new systems

Hanes Companies is a people-first organization dedicated to providing a complete benefits package for our employees and their families. Benefits include health/dental/vision insurance, retirement savings with company match, discount stock plan, paid time off, paid holidays, employee assistance program, gym reimbursement, education reimbursement, and many more!

Equal Employment Opportunity/Veterans/Disability Employer

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