Customer Service Representative

Winston Salem, NC
Full Time
7300
Entry Level
Hanes Companies, a division of Leggett & Platt (NYSE: LEG), is seeking a dedicated Customer Service Representative to join our team in Winston Salem, NC. As the leading distributor of industrial fabrics in the United States, our products are integral to a variety of sectors, including industrial packaging, building products, automotive, filtration, furniture, and mattress manufacturing. As a CSR, you will play a critical role in providing exceptional customer support, handling inquiries, and resolving issues efficiently.

Key Responsibilities:
  • Respond to customer inquiries via phone, email, and chat
  • Work closely with the sales and plant management team
  • Provide accurate information about products and services
  • Resolve customer complaints and issues in a timely manner
  • Process orders, returns, and exchanges
  • Maintain customer records and update account information
  • Collaborate with other departments to ensure customer satisfaction
  • Follow up with customers to ensure their issues are resolved
  • Adhere to company policies and procedures

Qualifications and Skills:
  • High school diploma or equivalent (college degree preferred)
  • Previous customer service experience
  • Proficiency with computers and customer service software
  • Strong multitasking and time management abilities
  • Keen attention to detail
  • Customer-focused mindset
  • Effective communication and interpersonal skills
  • Ability to work independently and collaboratively
  • Adaptability in a fast-paced environment
  • Strong organizational skills

Hanes Companies is a people-first organization dedicated to providing a complete benefits package for our employees and their families. Benefits include health/dental/vision insurance, retirement savings with company match, discount stock plan, paid time off, paid holidays, employee assistance program, gym reimbursement, education reimbursement, and many more!

Equal Employment Opportunity/Veterans/Disability Employer

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